Find answers to common questions about Pawlor's luxury pet accessories.

Ordering & Shipping

Do you ship internationally?

Yes, we ship to multiple regions worldwide. Shipping costs and delivery times vary by location and can be viewed at checkout.

How long does shipping take?

International shipping typically takes 10-15 business days depending on your location and customs processing.

Can I track my order?

Yes. Once your order ships, you'll receive a tracking number via email to monitor your package.

Product Information

Are your collars suitable for both cats and dogs?

Our decorative collars are designed for cats and small dogs. Please check product descriptions for size specifications.

Are the collars adjustable?

Most of our decorative collars are adjustable. Specific adjustment ranges are listed in each product description.

Can I use these collars for leash attachment?

Our decorative collars are designed for aesthetic purposes and special occasions. For daily walks, please use a separate walking collar or harness.

How do I choose the right size pet bed?

Measure your pet from nose to tail while lying down, then choose a bed slightly larger for maximum comfort. Detailed dimensions are provided in each product description.

Care & Maintenance

How do I clean the decorative collars?

Most collars should be spot-cleaned with a damp cloth. Some products are non-washable due to delicate embellishments. Always check care instructions on the product page.

Are the pet beds machine washable?

Care instructions vary by product. Many beds have removable, washable covers. Please refer to specific product pages for detailed washing instructions.

Returns & Exchanges

What is your return policy?

We accept returns of unused items in original condition within 30 days of delivery for a refund or exchange.

How do I initiate a return?

Contact our customer service team with your order number and reason for return. We'll provide return instructions and authorization.

Payment & Security

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods available at checkout. All transactions are encrypted.

Is my personal information safe?

Yes. We use industry-standard SSL encryption to protect your personal and payment information. We never share your data with third parties.

Still Have Questions?

If you can't find the answer you're looking for, please contact us. Our customer service team is here to help.